Cancellation Policy
Standard procedures for hosted email and directory services across the NEIC network.
Notice Requirement
Advance notice is required for all account cancellations. This ensures proper data off-boarding and billing reconciliation.
How to Cancel
Please submit your request via official channels:
Toll Free
1-866-667-9277
Timeline
If you cancel during a billing month, your account remains active until your next billing date. You will continue to have full access to our gateway until the final deactivation date.
Final Charges
You remain liable for all charges accrued until account deactivation, including full monthly charges for the final notice period. We do not provide refunds for mid-cycle cancellations.
Data Retrieval Warning
Please ensure you retrieve all important emails, contacts, or files before the termination date. After service deactivation, we cannot guarantee access to any hosted data.
Need assistance with your account?
Our billing team is available Monday through Friday to help you with plan adjustments or service changes.
Go to Billing Portal